Pack

SMB Pack

Runbooks for leads, missed calls, follow-ups, reviews, and FAQs.

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New Lead Response (Under 5 Minutes)

Reply to new leads fast, qualify in 2 questions, and offer an appointment or estimate without sounding spammy.

Features used

SMSCRM updateLead qualificationAuto follow-up

Missed Call Text-Back

If you miss a call, send a quick text within 2 minutes and pull the caller into a conversation.

Features used

Missed call triggerSMSCRM lookupAppointment booking

Estimate Follow-Up (Friendly, Not Annoying)

After sending an estimate, follow up twice with helpful language, then stop.

Features used

CRM taskSMS or emailPipeline stage update

Appointment Confirm + Reminder

Confirm new appointments right away and send a friendly reminder the day before.

Features used

Scheduling integrationSMSCalendarReminder heartbeat

Review Request After Job

After a job is marked complete, ask for a review with a short, warm message and a direct link.

Features used

Job status triggerSMSReview linkStop after 1 follow-up

Lead Source Tracker + Weekly Report

Capture lead sources consistently and send a simple weekly breakdown of where calls and forms are coming from.

Features used

CRM fieldsWeekly exportSimple reporting

FAQ Auto Responder (After Hours)

When a lead texts after hours, send a friendly response, answer the top FAQs, and set expectations for when you will reply.

Features used

After-hours triggerFAQ librarySMSQueue for morning

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